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Legals

Terms of Service

These terms and conditions ("Terms", "Agreement") are an agreement between Plutio LTD ("Plutio LTD", "us", "we" or "our"), a company registered in England and Wales with its registered office at 4th Floor Silverstream House, Fitzroy Street, London, W1T 6EB, United Kingdom, and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the Plutio website, web app, desktop app, mobile apps, browser extensions, and any of its products or services (collectively, "App" or "Services").

When you sign up for an account and agree to these Terms, the Agreement between you and Plutio is formed, and the term of the Agreement (the "Term") will begin. The Term will continue for as long as you have a Plutio account or until you or we terminate the Agreement in accordance with these Terms, whichever happens first. If you sign up for an account on behalf of a company or other entity, you represent and warrant that you have the authority to accept these Terms and enter into the Agreement on its behalf.

Accounts and membership

You must be at least 18 years of age to use this App. By using this App and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account in the App, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and use our Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security.

We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill or you were rude or abusive to any of our team members. If we delete your account for the foregoing reasons, you may not re-register for our Services.

We may block your email address and Internet protocol address to prevent further registration.

Free trial

We may offer a free trial period of up to 14 days for new users to evaluate the Services. During the free trial, you will have access to certain features of the Services at no charge. No credit card or payment information is required to begin your free trial.

At the end of the free trial period, your access to paid features will be restricted unless you subscribe to a paid plan. If you provide payment details and select a subscription plan during or at the end of your free trial, your paid subscription will begin automatically at the end of the trial period, and you will be charged the applicable subscription fee. By subscribing to a paid plan during or at the conclusion of a free trial, you authorise us to charge your chosen payment method at the then-current rate for the plan you selected.

We reserve the right to modify, suspend, or discontinue the free trial offering at any time without prior notice. Free trial availability, duration, and included features are determined at our sole discretion. We may limit free trial eligibility to one trial per person, per household, or per payment method. If we determine that you have previously held a Plutio account or are otherwise ineligible, we may terminate your free trial immediately.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. All fees are quoted and charged in United States Dollars (USD) unless otherwise specified. Payment may be made through the third-party payment processors available within the App, including Stripe, PayPal, and Square. You agree to abide by any relevant terms of service or privacy policies of those payment processors in addition to this Agreement.

Where Services are offered on a free trial basis, payment will be required after the free trial period ends. If you provided your billing details during the free trial, you authorise us to charge your selected payment method automatically at the end of the trial period at the rate applicable to the subscription plan you chose.

If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase.

Subscription auto-renewal

All paid subscription plans (including monthly and annual billing cycles) are set to auto-renew by default. This means your subscription will automatically renew at the end of each billing cycle (monthly or annually, depending on your selected plan) at the then-current rate, unless you cancel your subscription before the renewal date.

By subscribing to a paid plan, you expressly acknowledge and agree that:

  • Your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date.
  • Your payment method on file will be charged automatically at the start of each renewal period.
  • Renewal charges will be at the then-current rate for your plan, which may differ from the rate at which you originally subscribed if pricing changes have been communicated to you in accordance with this Agreement.
  • It is your sole responsibility to cancel your subscription before the next renewal date if you do not wish to continue.

We will make reasonable efforts to notify you before any material price increase takes effect on your next renewal. However, it remains your responsibility to review your subscription status and manage renewals through your account settings.

Cancellation

You may cancel your subscription at any time through your account settings within the App. Upon cancellation:

  • Your subscription will remain active until the end of your current paid billing period. You will continue to have access to paid features until that date.
  • No further charges will be applied to your payment method after the current billing period ends.
  • Cancellation does not entitle you to a refund or pro-rata credit for the remainder of the current billing period. You have already agreed to pay for the full billing cycle at the time of purchase or renewal.
  • After your current billing period expires, your account will revert to a free or restricted tier, and access to paid features will be removed.

If you cancel your subscription during a free trial, you will not be charged. If you wish to avoid being charged, you must cancel before the free trial period ends.

Charges for add-ons

If you use an add-on that has a charge, then you will be billed that additional amount with each billing cycle for as long as the add-on is active. The billing cycle for an add-on may differ from the billing cycle of your base plan or other features of the Service, and certain add-ons may require upfront payment for their entire billing cycle. Cancellation of add-ons follows the same principles as subscription cancellation: the add-on remains active until the end of its current billing period, and no refund or credit is given for the unused portion.

Refunds

All payments made to Plutio LTD are final and non-refundable, except as expressly stated in this section or as required by applicable law.

By completing your purchase, subscribing to a plan, or permitting an auto-renewal, you acknowledge and agree that:

  • All subscription fees, add-on charges, and other payments are non-refundable once processed.
  • Cancellation of your subscription does not entitle you to a refund or credit for any portion of the current billing period.
  • Downgrading your plan does not entitle you to a refund or credit for the difference between your current plan and the lower-tier plan. The new pricing will take effect at your next billing cycle.
  • If you do not use the Services during any portion of your billing period, you are not entitled to a refund for that unused time.
  • Failure to cancel before a renewal date does not entitle you to a refund of the renewal charge.

For consumers based in the United Kingdom or European Economic Area, you may have a statutory right to cancel within 14 days of your initial subscription purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "cooling-off period"). If you exercise this right within the 14-day cooling-off period and have not accessed or used the paid Services, you may be entitled to a full refund. However, by accessing or using the paid Services during the cooling-off period, you expressly acknowledge that you lose your right of withdrawal. After the 14-day cooling-off period has expired, all charges are final and non-refundable.

We may, at our sole and absolute discretion, offer a refund, discount, or account credit on a case-by-case basis. Any such gesture does not constitute an obligation to provide the same to you or any other user in the future and does not create any precedent or entitlement.

Chargebacks and payment disputes

By completing a purchase or permitting a subscription renewal, you agree that all transactions are protected by these Terms and that initiating a chargeback, bank dispute, payment reversal, or similar claim with your bank, credit card company, or payment provider (collectively, a "Chargeback") does not constitute a valid method of obtaining a refund from Plutio.

You acknowledge and agree that:

  • Initiating a Chargeback will not result in a refund. All transactions are subject to these Terms, and the non-refundable nature of payments has been clearly disclosed to you at the point of purchase and within this Agreement.
  • We will actively dispute any Chargeback by providing the relevant payment processor or financial institution with evidence that the transaction was authorised, the Services were delivered, and these Terms were accepted.
  • If a Chargeback is initiated, we reserve the right to immediately suspend or terminate your account and all associated workspaces, without notice and without liability to you.
  • If a Chargeback is initiated and resolved in our favour, you agree to reimburse us for the actual fees charged to us by our payment processor as a direct result of the dispute. This reimbursement is limited to the actual third-party fees incurred and does not include any penalty or additional charges.
  • We may pursue recovery of all outstanding amounts through lawful means, including referral to a debt collection agency or commencement of legal proceedings.
  • Any accounts terminated as a result of a Chargeback may not be reinstated, and you may be permanently barred from using the Services.

If you believe a charge is incorrect or unauthorised, you must contact us at legal@plutio.com before initiating a dispute with your bank or payment provider. We will review your claim promptly and in good faith. Initiating a Chargeback without first contacting us may be treated as a breach of this Agreement.

Billing changes

We may change any of our pricing plans and fees at any time. We will provide you with at least 30 days' advance notice of any material price increase by posting a new pricing structure to our website, displaying a notice in your account, or sending you a notification by email. If you do not agree to the new pricing, you must cancel your subscription before the price change takes effect. Your continued use of the Services after the new pricing takes effect constitutes your acceptance of the updated fees.

Terminating your account

You may terminate your account at any time through your account settings or by contacting us at legal@plutio.com. Plutio may also terminate the Agreement at any time and for any reason by giving notice to you. We may suspend the Services to you at any time, with or without cause.

If we terminate your account without cause, and your account is on a paid plan, we will refund a prorated portion of any prepaid amounts for the remainder of the current billing period.

We will not refund or reimburse you in any other situation, including if your account is suspended or terminated for cause, such as for a breach or violation of this Agreement, initiating a Chargeback, engaging in abusive conduct, or violating the Acceptable Use Policy.

Upon termination, your right to use the Services ceases immediately (or at the end of your current billing period, where applicable). We are not obligated to retain your data after termination and may permanently delete your account and all associated data in accordance with our data retention practices.

Terminating inactive accounts

If your account is inactive for 12 months (roughly 365 days) or more, we may terminate your account and you will not be entitled to a refund for any prepaid amounts or reimbursement for unused credit. Once your account is terminated, you acknowledge and agree that we may permanently delete your account and all the data associated with it, including your workspaces.

We delete accounts that are no longer active and delete the user data for those accounts in order to ensure compliance with current and future data protection and privacy regulations. Deleting old data is a best practice that helps us protect user data and our systems. We notify affected account holders by sending notice(s) to the email addresses associated with the account's primary contact and owner profile.

User content

We do not own any data, information or material ("Content") that you submit in the App in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may, but have no obligation to, monitor and review Content in the App submitted or created using our Services by you.

Unless specifically permitted by you, your use of the App does not grant us the licence to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose. However, you grant us a non-exclusive, worldwide, royalty-free licence to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. This licence terminates when you delete the applicable Content or when your account is terminated, whichever occurs first, except that Content shared in public areas or with other users may persist after deletion.

Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.

Intellectual property

The App, including its original content (excluding Content provided by users), features, functionality, design, source code, software, graphics, trademarks, service marks, and logos, is and shall remain the exclusive property of Plutio LTD and its licensors. The App is protected by copyright, trademark, and other intellectual property laws of the United Kingdom and international jurisdictions. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Plutio LTD.

Nothing in this Agreement grants you any right, title, or interest in the App or our intellectual property, except for the limited, non-exclusive, non-transferable, revocable licence to use the Services in accordance with this Agreement for the duration of your subscription or free trial.

You agree not to copy, modify, reverse-engineer, decompile, disassemble, or create derivative works based on the App, in whole or in part, unless expressly permitted by applicable law. You may not sublicence, sell, resell, transfer, assign, or distribute the App or any rights therein.

Super Work AI

The Services may include artificial intelligence-powered features branded as "Super Work AI" or similar designations (collectively, "AI Features"). By using the AI Features, you acknowledge and agree to the following:

  • AI Features are provided as productivity tools and are intended to assist you with content generation, suggestions, automations, and other tasks. They do not constitute professional, legal, financial, medical, or other specialist advice.
  • AI-generated outputs may contain errors, inaccuracies, or omissions. You are solely responsible for reviewing, verifying, and editing any output generated by AI Features before relying on it or sharing it with third parties.
  • You retain ownership of Content you create using AI Features, subject to the terms of the User Content section of this Agreement. However, you acknowledge that similar or identical outputs may be generated for other users who provide similar inputs.
  • We do not guarantee the availability, accuracy, completeness, or reliability of AI Features. AI Features may be modified, suspended, or discontinued at any time without prior notice.
  • You agree not to use AI Features to generate content that is unlawful, harmful, abusive, defamatory, obscene, or otherwise objectionable, or that violates any third party's intellectual property rights.
  • AI Features may rely on third-party AI providers. Your use of AI Features may be subject to the usage policies and terms of those third-party providers in addition to this Agreement.
  • We are not liable for any loss, damage, or claim arising from your reliance on AI-generated outputs.

Acceptable use policy

You agree to use the Services only for lawful purposes and in accordance with this Agreement. You may not use the Services:

  • In any way that violates any applicable local, national, or international law or regulation.
  • To transmit, distribute, or store material that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
  • To send unsolicited commercial communications (spam), including bulk emails, SMS messages, or other communications through the App's messaging, email, or form features.
  • To impersonate or attempt to impersonate Plutio, a Plutio employee, another user, or any other person or entity.
  • To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Plutio or users of the Services.
  • To attempt to gain unauthorised access to, interfere with, damage, or disrupt any parts of the App, the server on which the App is hosted, or any server, computer, or database connected to the App.
  • To use any automated means, including bots, scrapers, or crawlers, to access the Services or extract data, except with our prior written consent or as permitted by applicable law.
  • To upload or transmit viruses, worms, trojan horses, or any other malicious or destructive code or material.
  • To use the Services to process payments for illegal goods or services, to facilitate money laundering, or for any fraudulent purpose.
  • To sublicence, resell, or redistribute access to the Services to any third party without our prior written consent.

We reserve the right to investigate and take appropriate action against any violation of this Acceptable Use Policy, including, without limitation, suspending or terminating your account, reporting unlawful activity to law enforcement authorities, and pursuing legal remedies.

Accuracy of information

Occasionally there may be information in the App that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the App or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the App including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the App should be taken to indicate that all information in the App or on any related Service has been modified or updated.

Uptime guarantee

We offer a Service uptime guarantee of 99% of available time per month. The service uptime guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you or your activities; (3) outages that do not affect core Service functionality; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.

Backups

We perform regular backups of the Content and will do our best to ensure completeness and accuracy of these backups. In the event of hardware failure or data loss we will restore backups automatically to minimise the impact and downtime.

Third-party services and links

The Services may integrate with or contain links to third-party websites, applications, or services, including but not limited to payment processors (Stripe, PayPal, Square), calendar services, cloud storage providers, and communication platforms. We are not responsible for the content, functionality, accuracy, legality, or any other aspect of such third-party services. Your use of third-party services is subject to the terms, conditions, and privacy policies of those third parties.

Although this App may link to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, web app, or mobile app, unless specifically stated herein. Some of the links in the App may be "affiliate links". This means if you click on the link and purchase an item, Plutio LTD will receive an affiliate commission. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any website, web app, or mobile app which you access through a link from this App. Your linking to any other off-site websites is at your own risk.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Plutio LTD, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for: (a) any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Plutio LTD has been advised as to the possibility of such damages or could have foreseen such damages; or (b) any loss or damage arising from or in connection with your use of AI Features, including any reliance on AI-generated outputs.

To the maximum extent permitted by applicable law, the aggregate liability of Plutio LTD and its affiliates, officers, employees, agents, suppliers and licensors, relating to the Services will be limited to the total amount actually paid by you to Plutio LTD during the twelve (12) month period immediately preceding the first event or occurrence giving rise to such liability. If you have not paid any amounts to Plutio during that period, our total aggregate liability shall not exceed fifty United States Dollars (USD $50).

The limitations and exclusions in this section apply to the fullest extent permitted by law and shall apply whether the alleged liability is based on contract, tort (including negligence), strict liability, or any other basis. Nothing in this Agreement excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other matter for which liability cannot be excluded or limited under applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless Plutio LTD, its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and costs) arising out of or in any way connected with: (a) your access to or use of the Services; (b) your violation of this Agreement; (c) your violation of any third-party right, including without limitation any intellectual property right, property right, or privacy right; (d) any Content you submit, post, or transmit through the Services; (e) your use of AI Features and any outputs generated therefrom; or (f) any Chargeback you initiate in connection with your Plutio account.

This indemnification obligation will survive the termination of this Agreement and your use of the Services.

Disclaimer of warranties

The Services are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, Plutio LTD disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. You acknowledge that your use of the Services is at your sole risk.

Nothing in this section affects your statutory rights as a consumer under the laws of England and Wales or any other applicable jurisdiction where statutory rights cannot be excluded or limited by contract.

Force majeure

Plutio LTD shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil unrest, government actions or sanctions, embargoes, labour disputes or strikes, failure of third-party telecommunications or power supply, cyberattacks, changes in applicable law or regulation, or any other event beyond our reasonable control (each a "Force Majeure Event"). In the event of a Force Majeure Event, our obligations under this Agreement shall be suspended for the duration of the event, and we shall use reasonable efforts to mitigate the effects and resume performance as soon as practicable.

Dispute resolution

If a dispute arises between you and Plutio LTD in connection with this Agreement or your use of the Services, you agree to first attempt to resolve the dispute informally by contacting us at legal@plutio.com. We will endeavour to resolve your concern within 30 days of receipt.

If the dispute cannot be resolved informally within 30 days, either party may pursue formal resolution. You agree that any legal proceedings arising out of or relating to this Agreement shall be brought exclusively in the courts of England and Wales, and you consent to the personal jurisdiction of such courts. You agree to waive any objection to the exercise of jurisdiction over you by such courts and to the venue of such courts.

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to intellectual property rights, data security, or any other matters where such relief is appropriate.

Governing law

This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The exclusive jurisdiction for any disputes shall be the courts of London, England, without regard to conflict of law principles.

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in this Agreement, including the choice of governing law, affects your rights as a consumer to rely on such mandatory provisions of local law.

Beta services

From time to time, we may invite you to try products or features related to our Service that are not generally available to all of our users or the public, or we may release products or features related to our Service that are identified in the App as beta, preview, pilot, limited release, or by a similar designation (collectively, "Beta"). Beta may be provided for evaluation or testing purposes only, and, therefore, may contain bugs or errors, and may not be as reliable as other features of the Service. We may discontinue Beta services at any time in our sole discretion, and we may decide not to make Beta services generally available.

Beta services are provided "as is" without any warranties of any kind. We shall have no liability arising out of or in connection with your use of Beta services. For the avoidance of doubt, Beta services are a part of the Service, and, therefore, are subject to the terms of this Agreement.

Changes and amendments

We reserve the right to modify this Agreement or its policies relating to the App or Services at any time, effective upon posting of an updated version of this Agreement in the App. When we do, we will revise the updated date at the bottom of this page and, for material changes, we will make reasonable efforts to notify you by email or by displaying a prominent notice within the App.

Continued use of the App after any such changes shall constitute your consent to such changes. If you do not agree to the amended terms, you must stop using the Services and may cancel your account in accordance with the Cancellation section of this Agreement.

Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if it cannot be so modified, it shall be severed from this Agreement. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

Entire agreement

This Agreement, together with our Privacy Policy and any other legal notices or policies published by us on the App, constitutes the entire agreement between you and Plutio LTD with respect to the subject matter hereof. It supersedes all prior or contemporaneous understandings, agreements, negotiations, representations, and warranties, both written and oral, with respect to the subject matter hereof.

Waiver

No failure or delay by Plutio LTD in exercising any right, power, or remedy under this Agreement shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of that or any other right, power, or remedy. A waiver of any right, power, or remedy under this Agreement must be in writing and signed by an authorised representative of Plutio LTD to be effective.

Assignment

You may not assign, transfer, or sublicence any of your rights or obligations under this Agreement without our prior written consent. Plutio LTD may assign, transfer, or sublicence its rights and obligations under this Agreement without restriction and without your consent, including in connection with a merger, acquisition, sale of assets, or by operation of law.

Notices

All notices required or permitted under this Agreement shall be in writing. We may provide notice to you by email to the address associated with your account, by posting a notice within the App, or by any other method we reasonably deem appropriate. You are responsible for keeping your email address current. Notice is deemed given: (a) in the case of email, 24 hours after the email is sent; and (b) in the case of posting within the App, upon posting.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the App or its Services, by creating an account, by completing a purchase, or by clicking a button or checking a box marked "I agree" (or a similar confirmation), you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorised to use or access the App and its Services.

By completing a checkout or subscribing to a paid plan, you expressly agree that all payments are final and non-refundable (subject to the statutory cooling-off rights described in the Refunds section), that you can cancel your subscription to stop future billing at any time, and that initiating a bank dispute will not result in a refund as all transactions are protected by these Terms.

Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to legal@plutio.com.

Plutio LTD
4th Floor Silverstream House
Fitzroy Street
London, W1T 6EB
United Kingdom

This document was last updated on March 13, 2026.